F&Q
Transactions, Shipping, & Returns
Can I cancel my order?
If you wish to cancel your order please email info@qdmaynice.com as soon as possible. We try our best to ship out orders and once an order is dispatched we can not cancel the order. Order Cancellations will be considered but cannot be guaranteed.
CAN I MAKE CHANGES TO AN ORDER?
Once an order is placed we are no longer able to make any changes to the order. If you wish to make order changes please contact info@qdmaynice.com to submit a cancellation. Once the order is canceled please place an order with the correct items.
HOW LONG DOES MY ORDER TAKE TO PROCESS?
Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship (excluding weekends and holidays). Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders. Please see our processing times chart, here for more information.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Shipping times are dependent on your selected shipping method and delivery location. Please allow 5 – 10 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.
For additional details on shipping please visit our shipping details page here.
WHY WAS I CHARGED CUSTOMS?
Any international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. May Nice Lashes does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
WHAT IS THE RETURN AND EXCHANGE POLICY?
Please see our return policy for more details.
We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. A $5 Shipping and Handling fee is applied to all US Orders. For International Orders, please visit your local post office to process the return.
WHY IS THERE AN ERROR WHEN ATTEMPTING TO COMPLETE AN ORDER?
Please double check billing information: billing address, CVC security code, and billing name. Please note, billing address is associated with your bank account.
Product Information
HOW DO I APPLY FALSE EYELASHES?
- Carefully remove first lash from lash tray.
- Hold the lash against your lash line to measure the length of your eye.
- Trim the lash strip where it extends from your outer corner.
- Curl your eyelashes.
- Apply lash adhesive along the lash band and allow glue to sit for about 40 seconds or until glue becomes tacky.
- Use tweezers, eyelash applicator or hands to place lashes as close to your natural lash line as possible, start from center, then inner and outer side.
- Apply mascara (optional) and/or apply liner to fill in any gaps.
For additional information on how to best apply false lashes click here.
HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?
May Nice Lashes are individually handcrafted and made to last through multiple wears. General use will yield 10+ uses on average for our Classic Lashes and 15+ for our Lite, Luxe, Premium and Noir Lashes. Well maintained lashes will yield 18+ uses. (TIP: Whenever you "undress" your eyes, remember to (1) gently remove the glue from your false lashes with makeup remover and (2) Store them back in their tray to maintain their natural shape.)
HOW DO I REMOVE MY FALSIES?
There are a couple of basic ways to remove your lashes, and tugging is NOT one of them! First, try removing one false eyelash by securely holding the lash at its base and, beginning at the outer corner, gently pull the lash towards the direction of your tear duct. Repeat this process with the other eye. Your false lashes should come off without much effort or discomfort when the lash is applied properly and not applied to your natural lash. If you are having slight difficulty with your lash removal, simply dab a non-oil based makeup remover onto the lash adhesive along your lash line with a cotton swab. After the adhesive has fully softened, lift the outer corner of the lash band and gently pull the lash inwards towards your tear duct.
WHAT IS THE BEST REMOVAL FOR THE LASH ADHESIVE?
Waterproof makeup removers or makeup removers with an oil base are the best way to remove excess lash adhesive from your eyelids.
HOW DO I CARE FOR MY FALSIES?
May Nice Lashes products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:
- Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers.
- When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash.
- Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.
CAN I GET MY FALSIES WET?
May Nice Lashes are handmade out of 100% human hair or synthetic blend. With human hair, once it gets wet, it is hard for it to maintain its curl and shape. For our synthetic blend lashes, some may withstand water however we do NOT recommend our lashes being fully submersed.
CAN I APPLY MASCARA ONTO MY FALSE LASHES?
Applying mascara to your false lashes is optional because no mascara helps you get more use out of your falsies. However, adding mascara gives you a more dramatic effect.
WILL THE FALSE EYELASHES HARM MY OWN LASHES?
No. When false eyelashes are (1) applied correctly with the proper adhesive and (2) removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.
WHAT LASHES WOULD BEST FIT ME?
May Nice Lashes creates a wide variety of lashes! The type of lash style does depend on what lash appearance you’re trying to achieve: natural, wispy, dense, or dramatic. Please view our eye shape guide